{"id":4525,"date":"2017-09-15T10:15:13","date_gmt":"2017-09-15T08:15:13","guid":{"rendered":"https:\/\/www.factorenergia.com\/ca\/?post_type=blog&#038;p=4525"},"modified":"2021-03-10T13:15:08","modified_gmt":"2021-03-10T11:15:08","slug":"les-meves-factures","status":"publish","type":"post","link":"https:\/\/www.factorenergia.com\/ca\/blog\/enten-la-factura-de-la-llum\/les-meves-factures\/","title":{"rendered":"A on veure les meves factures (per a clients)"},"content":{"rendered":"\n<script type=\"text\/javascript\" id=\"auto-index\" async defer>\n\n      function indexContent(context){\n\n      var container = document.querySelector(context);\n\n      element = document.getElementById(\"accordion-index\");\n      var titles = Array.from(container.querySelectorAll(\"h2,h3\"));\n\n      for (var i = 0, l = titles.length; i < l; i++) {\n\n\t\tjQuery('#accordionIndex').show();\n\n        var tit = titles[i];\n\t\tvar newTitle = tit.textContent.toLowerCase().replace(\/[^a-zA-Z ]\/g, \"\").replace(\/\\s\/g, '-');\n\t\tvar numTag = Number(tit.tagName.replace(\/[^1-9]\/g, \"\"));\n\t\tvar tagWidth = (numTag*20);\n\n\t\tvar preText = '<span style=\"margin-left:' + tagWidth + 'px\"><\/span>';\n\n        tit.setAttribute(\"id\", newTitle);\n\t\tjQuery(tit).addClass('h-inline');\n\t\t\n\t\tvar toIndex = '<p class=\"h-inline\"><a class=\"blog-toindex\" href=\"#accordionIndex\"><span class=\"glyphicon glyphicon-chevron-up\" aria-hidden=\"true\"><\/span><\/a><\/p>';\n\n\t\tjQuery(toIndex).insertAfter(tit);\n\n        var node = document.createElement(\"LI\");                 \n        var link = document.createElement(\"A\");\n        var textnode = document.createTextNode(tit.textContent);\n\n        link.appendChild(textnode);\n        link.setAttribute(\"href\", '#' + newTitle);\n\t\t\/\/link.setAttribute(\"style\", \"margin-left:\" + tagWidth + \"px\");\n\t\tlink.setAttribute(\"class\", \"acc-h\" + numTag);\n        node.appendChild(link);\n\n        element.appendChild(node);\n\n      }\n    }\n\n    jQuery(document).ready(function(){\t\t\n\t\tindexContent(\".single-post-content\");\n\n\t\tjQuery(\".accordion-toggle\").click(function() {\n\t\t\tjQuery(this).toggleClass(\"open\");\n\t\t\tjQuery(\"#collapseIndex\").slideToggle(\"in\");\n\t\t});\n\t});\n\n\n<\/script>\n\n<style>\n\t.accordion-toggle{\n\t\tcursor:pointer;\n\t}\n\n\t#accordionIndex .panel-heading{\n\t\tmargin-bottom:0px;\n\t}\n\n\t.articulo ul, .articulo ol{\n\t\tmargin-bottom:auto;\n\t}\n\n\t.h-inline{\n\t\tdisplay: inline-flex;\n\t\tflex-wrap: wrap\n\t}\n\t#accordion-index{\n\t\tpadding-left:0px;\n\t}\n\t#accordion-index li a{\n\t\tdisplay:block;\n\t\tpadding-top:5px;\n\t}\n\n\t.acc-h2{\n\t\tmargin-left:0px;\n\t\tposition: relative;\n\t}\n\n\t.acc-h3{\n\t\tmargin-left:25px;\n\t}\n\n\t.acc-h3::before{\n\t\tcontent: \"\";\n\t\tbackground-color:var(--blue-light);\n\t\tmargin-left:-10px;\n\t\twidth: 7px;\n\t\theight: 7px;\n\t\tdisplay: inline-block;\n\t\ttext-align: center;\n\t\tborder-radius: 1000px;\n\t\tmargin-right: 10px;\n    \tmargin-bottom: 2px;\n\t}\n\n\t.acc-h4{\n\t\tmargin-left:40px;\n\t}\n\n\t.acc-h4::before{\n\t\tcontent: \"\";\n\t\tborder: 1px solid var(--blue-light);\n\t\tmargin-left:-5px;\n\t\twidth: 7px;\n\t\theight: 7px;\n\t\tdisplay: inline-block;\n\t\ttext-align: center;\n\t\tborder-radius: 100%;\n\t\tmargin-right: 10px;\n    \tmargin-bottom: 2px;\n\t}\n\n\t.acc-h3:hover::before{\n\t\tbackground-color: var(--blue-darkest);\n\t}\n\n\t.acc-h4:hover::before{\n\t\tborder-color: var(--blue-darkest);\n\t}\n\n\t@media (max-width: 992px){\n\t\t.acc-h2{\n\t\t\tmargin-left:0px;\n\t\t}\n\t\t.acc-h3{\n\t\t\tmargin-left:20px;\n\t\t}\n\t\t.acc-h4{\n\t\t\tmargin-left:40px;\n\t\t}\n\t}\n\n\t\/*\n\th2.h-inline:after,\n\th3.h-inline:after{\n\t\theight: 24px;\n\t\tcontent: \"\";\n\t\tdisplay: table-row;\n\t}*\/\n<\/style>\n\n<div id=\"table-accordion-index\">\n\t<div class=\"panel-group\" id=\"accordionIndex\">\n\t\t<div class=\"panel panel-default\">\n\t\t\t<div class=\"panel-heading\">\n\t\t\t\t<div class=\"panel-title open\"><div class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion\" aria-expanded=\"true\">\u00edndex<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"collapseIndex\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t<ul id=\"accordion-index\">\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<p>Si ets client de Factor Energia, t\u2019interessar\u00e0 saber que tens un espai a on veure les teves factures, entre altres funcions. Si no sabies a on veure les teves factures, t\u2019expliquem m\u00e9s:<\/p>\n<h2>On puc veure les factures a l&#8217;\u00e0rea de clientes de factorenergia?<\/h2>\n<p>Ja hem parlat dels <a href=\"https:\/\/www.factorenergia.com\/ca\/blog\/enten-la-factura-de-la-llum\/factura-electronica-factor-energia\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"text-decoration: underline;\">avantatges de les factures electr\u00f2niques<\/span><\/a>, perqu\u00e8 entre d\u2019altres coses, et permeten tenir-les sempre disponibles i fer diversos tipus de gesti\u00f3 online. Si vols veure les teves factures, nom\u00e9s has d\u2019accedir al teu \u00e0rea clients; all\u00e0 hi veur\u00e0s f\u00e0cilment l\u2019apartat en qu\u00e8 constaran les teves factures per a consultar-les en el moment que vulguis.<\/p>\n<p><picture><source srcset=\"https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT.jpg.webp 956w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-300x206.jpg.webp 300w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-768x528.jpg.webp 768w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-258x177.jpg.webp 258w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-90x62.jpg.webp 90w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-170x117.jpg.webp 170w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-524x360.jpg.webp 524w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-437x300.jpg.webp 437w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/area-privadacirculo_CAT-500x344.jpg.webp 500w\" sizes=\"(max-width: 654px) 100vw, 654px\" type=\"image\/webp\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT.jpg\" alt=\"area client\" width=\"654\" height=\"450\" class=\"aligncenter wp-image-4528 webpexpress-processed\" srcset=\"https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT.jpg 956w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-300x206.jpg 300w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-768x528.jpg 768w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-258x177.jpg 258w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-90x62.jpg 90w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-170x117.jpg 170w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-524x360.jpg 524w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-437x300.jpg 437w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/area-privadacirculo_CAT-500x344.jpg 500w\" sizes=\"(max-width: 654px) 100vw, 654px\"><\/picture><\/p>\n<p>A m\u00e9s, t\u2019avisarem per correu electr\u00f2nic quan tinguis una nova factura disponible.<\/p>\n<h2>\u00c0rea clients de Factorenergia<\/h2>\n<p>Podr\u00e0s trobar l\u2019\u00e0rea clients de Factorenergia a la part superior dreta de la p\u00e0gina:<\/p>\n<p><picture><source srcset=\"https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT.jpg.webp 978w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-300x122.jpg.webp 300w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-768x313.jpg.webp 768w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-306x125.jpg.webp 306w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-90x37.jpg.webp 90w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-170x69.jpg.webp 170w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-885x360.jpg.webp 885w, https:\/\/www.factorenergia.com\/wp-content\/webp-express\/webp-images\/uploads\/2017\/09\/generalflecha_CAT-500x203.jpg.webp 500w\" sizes=\"(max-width: 657px) 100vw, 657px\" type=\"image\/webp\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT.jpg\" alt=\"area client\" width=\"657\" height=\"267\" class=\"aligncenter wp-image-4530 webpexpress-processed\" srcset=\"https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT.jpg 978w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-300x122.jpg 300w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-768x313.jpg 768w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-306x125.jpg 306w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-90x37.jpg 90w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-170x69.jpg 170w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-885x360.jpg 885w, https:\/\/www.factorenergia.com\/wp-content\/uploads\/2017\/09\/generalflecha_CAT-500x203.jpg 500w\" sizes=\"(max-width: 657px) 100vw, 657px\"><\/picture><\/p>\n<p>Per a accedir-hi, nom\u00e9s haur\u00e0s d\u2019introduir l\u2019usuari i la contrasenya facilitades durant la contractaci\u00f3.<strong> Un cop dins l\u2019\u00e0rea clients, podr\u00e0s:<\/strong><\/p>\n<h3><strong>Consultar factures<\/strong><\/h3>\n<p>Com ja hem dit, una de les facilitats que t\u2019ofereix l\u2019\u00e0rea clients \u00e9s que pots veure les teves factures i consultar-les quan vulguis, sense necessitat de malbaratar paper o emmagatzemar-les a casa.<\/p>\n<h3><strong>Comunicar la lectura del comptador<\/strong><\/h3>\n<p>Molt m\u00e9s f\u00e0cil que el paperet a l\u2019ascensor. Si vols, pots passar la teva lectura des de l\u2019\u00e0rea clients.<\/p>\n<h3><strong>Demanar factura electr\u00f2nica<\/strong><\/h3>\n<p>A l\u2019\u00e0rea clients est\u00e0 disponible tant per aquells que tenen factura electr\u00f2nica com per als que no. Aix\u00ed, si no la tens i t\u2019ho penses m\u00e9s endavant, pots demanar-la tant f\u00e0cilment com clicant al bot\u00f3 corresponent.<\/p>\n<h3><strong>Fer modificacions<\/strong><\/h3>\n<p>Des de \u201cels meus contractes\u201d podr\u00e0s modificar dades com la teva adre\u00e7a, el titular del subministrament, el compte bancari, o la pot\u00e8ncia contractada.<\/p>\n<h3><strong>Veure el preu de l\u2019electricitat<\/strong><\/h3>\n<p>Molt \u00fatil especialment pels qui tinguin contractada una tarifa variable. Des de l\u2019apartat \u201cles meves factures\u201d podr\u00e0s veure el preu de l\u2019electricitat, una simulaci\u00f3 de preus i un hist\u00f2ric de la seva evoluci\u00f3.<\/p>\n<h3><strong>Reclamar<\/strong><\/h3>\n<p>Tota reclamaci\u00f3 que vulguis fer, si no vols fer-la per tel\u00e8fon trucant al 900 649 028, pots fer-la de forma telem\u00e0tica des del teu \u00e0rea clients.<\/p>\n<h3><strong>Consultar tel\u00e8fons d\u2019averies<\/strong><\/h3>\n<p>Si tens qualsevol problema, t\u2019oferim tel\u00e8fons als que pots trucar segons l\u2019inconvenient o averia que tinguis.<\/p>\n<h3><strong>Factor Smarthome<\/strong><\/h3>\n<p>Tamb\u00e9 podr\u00e0s accedir a l\u2019aplicaci\u00f3 Factor Smarthome, des de la que podr\u00e0s mesurar el teu consum, comparar-lo amb el dels teus ve\u00efns, i rebre consells d\u2019estalvi i efici\u00e8ncia energ\u00e8tica.<\/p>\n<p>&nbsp;<\/p>\n<p>Ara que ja saps a on veure les teves factures, passa\u2019t per <a href=\"https:\/\/areaclientes.factorenergia.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">la teva \u00e0rea clients<\/a> i descobreix tot el que pots fer-hi. I si encara no ets client, ser\u00e0 perqu\u00e8 no has vist <a href=\"\/ca\/llars\/tarifas\/\" target=\"_blank\" rel=\"noopener noreferrer\">els nostres preus<\/a>. Contracta la llum online en nom\u00e9s 5 minuts o <strong>truca\u2019ns gratis al 900 850 000<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si ets client de Factor Energia, t\u2019interessar\u00e0 saber que tens un espai a on veure les teves factures, entre altres funcions. Si no sabies a on veure les teves factures, t\u2019expliquem m\u00e9s:<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[57],"tags":[],"acf":{"fecha_de_la_entrada":"20170915","imagen_portada":4526,"categoria_blog":57,"tipo_de_distribuidora":null,"tiempo_lectura":"","banner_bool":false,"titulo_banner":"","texto_banner":"","texto_boton_banner":"","url_boton_banner":"","post_relacionados":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>A on veure les meves factures (per a clients) | factorenergia<\/title>\n<meta name=\"description\" content=\"Si ets client de Factor Energia, t\u2019interessar\u00e0 saber que tens un espai a on veure les teves factures, entre altres funcions.\" \/>\n<meta name=\"robots\" content=\"noindex, 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