{"id":2509,"date":"2016-10-17T16:12:10","date_gmt":"2016-10-17T14:12:10","guid":{"rendered":"https:\/\/www.factorenergia.com\/ca\/?post_type=blog&p=2509"},"modified":"2025-07-28T16:57:04","modified_gmt":"2025-07-28T14:57:04","slug":"manifest-factor-energia","status":"publish","type":"post","link":"https:\/\/www.factorenergia.com\/ca\/blog\/enten-la-factura-de-la-llum\/manifest-factor-energia\/","title":{"rendered":"El nostre Manifest. Parlant clar"},"content":{"rendered":"

Parlem del nostre manifest, perqu\u00e8 s\u00ed, en tenim un. Vam escriure un manifest perqu\u00e8, a tu, et quedessin clares les nostres intencions i, a nosaltres, no se\u2019ns oblidessin mai.<\/span><\/p>\n

Tot projecte ha de tenir unes premisses, i a Factorenergia, les nostres premisses tenen a veure amb la confian\u00e7a, la transpar\u00e8ncia i el bon tracte al nostre client; a tu. Trobar\u00e0s el nostre manifest al final d\u2019aquesta p\u00e0gina<\/a>, per\u00f2 ja que ets aqu\u00ed, te l\u2019expliquem.<\/span><\/p>\n

Som persones que treballen per a persones<\/span><\/h2>\n

Sembla molt evident, per\u00f2 en realitat no ho \u00e9s. Anem a veure si et sona la seg\u00fcent conversa:<\/span><\/p>\n

-Ha trucat a una altra Empresa<\/em>, si us plau, indiqui el motiu de la seva trucada.<\/span><\/p>\n

Canvi de tarifa.<\/span><\/p>\n

-Perdoni, no l\u2019he ent\u00e8s. Si us plau, indiqui el motiu de la seva trucada.<\/span><\/p>\n

Canvi de tarifa.<\/span><\/p>\n

-Vost\u00e8 ha dit: Canvi de tarifa. Esperi, en breus instants li passarem amb un agent.<\/span><\/p>\n

[M\u00fasica d\u2019espera]<\/span><\/p>\n

-No es retiri.<\/span><\/p>\n

[M\u00fasica d\u2019espera]<\/span><\/p>\n

-Benvingut a \u201ccanvi de tarifa\u201d. A continuaci\u00f3, marqui la opci\u00f3 que desitgi: premi 1 per a donar-se de baixa. Per a noves altes, premi 2. Si desitja tramitar un canvi, premi 3. Per a altres consultes, romangui a l\u2019espera.<\/span><\/p>\n

[M\u00fasica d\u2019espera]<\/span><\/p>\n

\u2026<\/span><\/p>\n

Al final, aconsegueixes ser at\u00e8s per una persona que et pregunta les teves dades i el motiu de la trucada, despr\u00e9s, et passa amb un altre agent que et torna a demanar les dades i el motiu de la trucada, i \u00e9s probable que s\u2019eternitzin intentant localitzar a alg\u00fa que es faci c\u00e0rrec de la teva petici\u00f3 perqu\u00e8, entre altres motius, cap de les persones que t\u2019ha at\u00e8s es troba al mateix lloc.<\/span><\/p>\n

Un cop pengis, haur\u00e0s pagat 10 c\u00e8ntims per cada minut que hagis estat al tel\u00e8fon, haur\u00e0s acumulat nervis i, amb sort, tindr\u00e0s una vaga idea de qu\u00e8 fer amb el teu problema o petici\u00f3. Per\u00f2 aix\u00f2 s\u00ed, haur\u00e0s escoltat Per a Elisa, de Beethoven una mitja de 6 vegades.<\/span><\/p>\n

Atenci\u00f3 al client de Factorenergia<\/span><\/strong><\/h3>\n

A Factor Energia, en canvi, el servei d\u2019atenci\u00f3 al client \u00e9s propi. Aix\u00f2 vol dir que la persona que t\u2019atendr\u00e0 a l\u2019altre costat del tel\u00e8fon o del nostre xat es troba a les nostres oficines, de manera que qualsevol dubte o demanda podr\u00e0 ser atesa amb la major brevetat possible i per la persona corresponent.<\/span><\/p>\n

Som transparents<\/span><\/h2>\n

S\u00ed, sabem que \u00e9s molt f\u00e0cil de dir, per\u00f2, el m\u00f3n de les el\u00e8ctriques, es coneix precisament per tot el contrari. Pots comprovar-ho, a Factorenergia no hi ha portes girat\u00f2ries, no hi ha pol\u00edtics, tots els que treballes aqu\u00ed som especialistes en cadascun dels nostres corresponents sectors; una plantilla de m\u00e9s de 200 professionals.<\/span><\/p>\n

Estem totalment a la teva disposici\u00f3, i si hi ha alguna cosa que no entens, no est\u00e0 ben explicada. Atendrem a totes les teves preguntes fins que resolguis tot dubte que tinguis. Sense lletra menuda.<\/span><\/p>\n

Volem que estalvi\u00efs<\/span><\/h2>\n

Hem dit que som transparents aix\u00ed que, essent conseq\u00fcents, el primer que hem de dir \u00e9s que, com el negoci que som, \u00e9s cert que ens guanyem la vida gracies al nostres clients, no obstant, som una el\u00e8ctrica diferent, aix\u00ed que tamb\u00e9 busquem ser justos amb tu per a que la teva factura de la llum sigui proporcionada.<\/span><\/p>\n

Amb Factor Energia estalviar\u00e0s, i no nom\u00e9s perqu\u00e8 la factura de la llum que et farem arribar ser\u00e0 tant justa com sigui possible, sin\u00f3 perqu\u00e8 et proporcionarem la informaci\u00f3 i l\u2019assessorament necessaris per a que escullis la teva tarifa ideal i controlis la teva despesa energ\u00e8tica. Per aix\u00f2, i com a exemple de les mesures d\u2019estalvi que et proporcionem, hem creat FactorSmarthome, una aplicaci\u00f3 mitjan\u00e7ant la qual podr\u00e0s controlar i revisar el teu consum al detall o comprovar el preu de la llum del dia seg\u00fcent. I si a m\u00e9s vols ampliar les teves nocions sobre la factura de la llum, l\u2019efici\u00e8ncia energ\u00e8tica o altres m\u00e8todes d\u2019estalvi, pots consultar el nostre blog<\/a>, que s\u2019actualitza setmanalment.<\/span><\/p>\n

Ens comprometem<\/span><\/h2>\n

A Factorenergia, representem a milers de petits productors independents d\u2019energia el\u00e8ctrica, solar, e\u00f2lica, biog\u00e0s i cogeneracions. Estem compromesos amb el planeta i amb la producci\u00f3 d\u2019energies renovables, \u00e9s per aix\u00f2 que et donem la possibilitat d\u2019escollir que la llum que t\u2019arribi a casa sigui un subministrament 100% verd<\/strong>, garantit; si esculls contribuir al medi ambient, et farem arribar un certificat que avali la proced\u00e8ncia sostenible i neta de l\u2019electricitat que t\u2019hem venut.<\/span><\/p>\n

Finalment, volem deixar-te clar que el comprom\u00eds no \u00e9s nom\u00e9s amb l\u2019entorn i el planeta, sin\u00f3 amb tu. Per aix\u00f2, t\u2019oferim llibertat. Llibertat per a escollir i comparar; llibertat per a anar-te\u2019n quan vulguis. Hem eliminat la perman\u00e8ncia<\/strong>, aix\u00ed que tu decideixes si et quedes amb nosaltres i fins quan.<\/span><\/p>\n

 <\/p>\n

Si t\u2019identifiques amb aquest manifest, tenim molt en com\u00fa. Aquests s\u00f3n els nostres valors i les nostres m\u00e0ximes. Volem que estiguis a gust, que s\u00e0pigues el que consumeixes i que no tinguis cap dubte en quant al teu subministrament. Tenim molt per a millorar i per a explicar-te, i amb aquesta premissa hem creat el blog de Factorenergia<\/strong><\/a>, un lloc de trobada a on explicar-te trucs d\u2019estalvi, d\u2019efici\u00e8ncia, i altres coses m\u00e9s per a entendre com funciona el sector el\u00e8ctric.<\/span><\/p>\n

Ara, si tens algun dubte, estem aqu\u00ed per a atendre\u2019t; contacta amb nosaltres per tel\u00e8fon al 900 850 000<\/strong>, per xat, o per correu electr\u00f2nic<\/a>. I si t\u2019has conven\u00e7ut de que Factorenergia ha de ser la teva comercialitzadora el\u00e8ctrica, recorda que a part de telef\u00f2nicament, tamb\u00e9 pots contractar online<\/strong><\/a> en nom\u00e9s 5 minuts.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Al nostre manifest, deixem clares les nostres intencions. Aqu\u00ed, el concretem al detall \ud83d\ude42<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[57],"tags":[],"acf":{"fecha_de_la_entrada":"20161017","imagen_portada":2510,"categoria_blog":null,"tipo_de_distribuidora":null,"tiempo_lectura":"","banner_bool":false,"titulo_banner":"","texto_banner":"","texto_boton_banner":"","url_boton_banner":"","post_relacionados":""},"yoast_head":"\nAquest \u00e9s el Nostre Manifest. Parlem clar | Factorenergia<\/title>\n<meta name=\"description\" content=\"A Factorenergia, ens agrada deixar les coses clares. 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