{"id":23766,"date":"2023-09-07T18:28:46","date_gmt":"2023-09-07T16:28:46","guid":{"rendered":"https:\/\/www.factorenergia.com\/ca\/?p=23766"},"modified":"2023-09-27T12:22:45","modified_gmt":"2023-09-27T10:22:45","slug":"canals-atencio-client","status":"publish","type":"post","link":"https:\/\/www.factorenergia.com\/ca\/blog\/atencio-client\/canals-atencio-client\/","title":{"rendered":"Canals d&#8217;atenci\u00f3 al client de Factorenergia"},"content":{"rendered":"\n<script type=\"text\/javascript\" id=\"auto-index\" async defer>\n\n      function indexContent(context){\n\n      var container = document.querySelector(context);\n\n      element = document.getElementById(\"accordion-index\");\n      var titles = Array.from(container.querySelectorAll(\"h2,h3\"));\n\n      for (var i = 0, l = titles.length; i < l; i++) {\n\n\t\tjQuery('#accordionIndex').show();\n\n        var tit = titles[i];\n\t\tvar newTitle = tit.textContent.toLowerCase().replace(\/[^a-zA-Z ]\/g, \"\").replace(\/\\s\/g, '-');\n\t\tvar numTag = Number(tit.tagName.replace(\/[^1-9]\/g, \"\"));\n\t\tvar tagWidth = (numTag*20);\n\n\t\tvar preText = '<span style=\"margin-left:' + tagWidth + 'px\"><\/span>';\n\n        tit.setAttribute(\"id\", newTitle);\n\t\tjQuery(tit).addClass('h-inline');\n\t\t\n\t\tvar toIndex = '<p class=\"h-inline\"><a class=\"blog-toindex\" href=\"#accordionIndex\"><span class=\"glyphicon glyphicon-chevron-up\" aria-hidden=\"true\"><\/span><\/a><\/p>';\n\n\t\tjQuery(toIndex).insertAfter(tit);\n\n        var node = document.createElement(\"LI\");                 \n        var link = document.createElement(\"A\");\n        var textnode = document.createTextNode(tit.textContent);\n\n        link.appendChild(textnode);\n        link.setAttribute(\"href\", '#' + newTitle);\n\t\t\/\/link.setAttribute(\"style\", \"margin-left:\" + tagWidth + \"px\");\n\t\tlink.setAttribute(\"class\", \"acc-h\" + numTag);\n        node.appendChild(link);\n\n        element.appendChild(node);\n\n      }\n    }\n\n    jQuery(document).ready(function(){\t\t\n\t\tindexContent(\".single-post-content\");\n\n\t\tjQuery(\".accordion-toggle\").click(function() {\n\t\t\tjQuery(this).toggleClass(\"open\");\n\t\t\tjQuery(\"#collapseIndex\").slideToggle(\"in\");\n\t\t});\n\t});\n\n\n<\/script>\n\n<style>\n\t.accordion-toggle{\n\t\tcursor:pointer;\n\t}\n\n\t#accordionIndex .panel-heading{\n\t\tmargin-bottom:0px;\n\t}\n\n\t.articulo ul, .articulo ol{\n\t\tmargin-bottom:auto;\n\t}\n\n\t.h-inline{\n\t\tdisplay: inline-flex;\n\t\tflex-wrap: wrap\n\t}\n\t#accordion-index{\n\t\tpadding-left:0px;\n\t}\n\t#accordion-index li a{\n\t\tdisplay:block;\n\t\tpadding-top:5px;\n\t}\n\n\t.acc-h2{\n\t\tmargin-left:0px;\n\t\tposition: relative;\n\t}\n\n\t.acc-h3{\n\t\tmargin-left:25px;\n\t}\n\n\t.acc-h3::before{\n\t\tcontent: \"\";\n\t\tbackground-color:var(--blue-light);\n\t\tmargin-left:-10px;\n\t\twidth: 7px;\n\t\theight: 7px;\n\t\tdisplay: inline-block;\n\t\ttext-align: center;\n\t\tborder-radius: 1000px;\n\t\tmargin-right: 10px;\n    \tmargin-bottom: 2px;\n\t}\n\n\t.acc-h4{\n\t\tmargin-left:40px;\n\t}\n\n\t.acc-h4::before{\n\t\tcontent: \"\";\n\t\tborder: 1px solid var(--blue-light);\n\t\tmargin-left:-5px;\n\t\twidth: 7px;\n\t\theight: 7px;\n\t\tdisplay: inline-block;\n\t\ttext-align: center;\n\t\tborder-radius: 100%;\n\t\tmargin-right: 10px;\n    \tmargin-bottom: 2px;\n\t}\n\n\t.acc-h3:hover::before{\n\t\tbackground-color: var(--blue-darkest);\n\t}\n\n\t.acc-h4:hover::before{\n\t\tborder-color: var(--blue-darkest);\n\t}\n\n\t@media (max-width: 992px){\n\t\t.acc-h2{\n\t\t\tmargin-left:0px;\n\t\t}\n\t\t.acc-h3{\n\t\t\tmargin-left:20px;\n\t\t}\n\t\t.acc-h4{\n\t\t\tmargin-left:40px;\n\t\t}\n\t}\n\n\t\/*\n\th2.h-inline:after,\n\th3.h-inline:after{\n\t\theight: 24px;\n\t\tcontent: \"\";\n\t\tdisplay: table-row;\n\t}*\/\n<\/style>\n\n<div id=\"table-accordion-index\">\n\t<div class=\"panel-group\" id=\"accordionIndex\">\n\t\t<div class=\"panel panel-default\">\n\t\t\t<div class=\"panel-heading\">\n\t\t\t\t<div class=\"panel-title open\"><div class=\"accordion-toggle\" data-toggle=\"collapse\" data-parent=\"#accordion\" aria-expanded=\"true\">\u00edndex<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"collapseIndex\" class=\"panel-collapse collapse in\" aria-expanded=\"true\">\n\t\t\t\t<div class=\"panel-body\">\n\t\t\t\t\t<ul id=\"accordion-index\">\n\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<h2><span>Els nostres clients s\u00f3n la nostra prioritat<\/span><\/h2>\n<p><span>Factorenergia<\/span><span> \u00e9s la teva comercialitzadora d&#8217;electricitat i gas natural que opera donis de 1999.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span>El nostre objectiu \u00e9s oferir un servei d&#8217;atenci\u00f3 al client de qualitat, els quals ens avalen m\u00e9s de 20 anys d&#8217;activitat. El nostre servei d&#8217;atenci\u00f3 telef\u00f2nica i via email es divideix en: Clients i no clients. D&#8217;aquesta manera podem atendre&#8217;t de manera personalitzada i especialitzada segons incid\u00e8ncia o consulta.<\/span><\/p>\n<h2><span>Atenci\u00f3 al client de <\/span><span>Factorenergia<\/span><span> nom\u00e9s per a clients<\/span><\/h2>\n<p><span>Sabem que oferir un servei excel\u00b7lent d&#8217;atenci\u00f3 al client \u00e9s imprescindible per a la satisfacci\u00f3 i confian\u00e7a dels nostres usuaris. D&#8217;aquesta manera, volem estar prop de tu en els diferents canals d&#8217;atenci\u00f3 al client per a estar el m\u00e0xim temps disponibles i poder resoldre incid\u00e8ncies o dubtes de manera eficient.<\/span><\/p>\n<h3><span>Tel\u00e8fon<\/span><\/h3>\n<p><span>A trav\u00e9s d&#8217;aquest n\u00famero de tel\u00e8fon podr\u00e0s gestionar tot all\u00f2 que tingui relaci\u00f3 amb el teu subministrament, com: Resoluci\u00f3 de dubtes, canvi de titular, substituci\u00f3 de compte bancari, triar una altra pot\u00e8ncia que es vaig adequar a les teves necessitats, enviament de factures, el pagament d&#8217;elles i reclamacions o incid\u00e8ncies.<\/span><br \/>\n<a href=\"tel:+34000000000\">900649028<\/a><br \/>\n<strong>Horario: <\/strong>Lunes a Jueves de 09:00h a 18:30h\u202f y\u202f Viernes de 09:00h a 15:00h<\/p>\n<p>&nbsp;<\/p>\n<p>Tamb\u00e9 t&#8217;oferim la possibilitat que ens deixis un missatge en el formulari de contacte amb tu n\u00famero de tel\u00e8fon, la teva consulta i quan vols que et cridem.<\/p>\n<h3>Email<\/h3>\n<p>Si ho prefereixes, pots enviar-nos un email amb les teves consultes o incid\u00e8ncies, i adjuntar documents que ens puguin ajudar a solucionar el teu cas.<\/p>\n<p><a href=\"mailto:cuenta@gmail.com\">atcliente@factorenergia.com<\/a><\/p>\n<h2>Servei d&#8217;informaci\u00f3 de Factorenergia per a no clients<\/h2>\n<p>En el cas que no siguis client de Factorenergia o encara t&#8217;ho estiguis pesant i necessitis informaci\u00f3 sobre els nostres serveis t&#8217;atendrem en els diferents canals de comunicaci\u00f3.<\/p>\n<h3>Tel\u00e8fon<\/h3>\n<p>T&#8217;oferim un n\u00famero de tel\u00e8fon especialitzat en informaci\u00f3 sobre els nostres serveis de: Llum, Gas o Autoconsum (ja sigui per la teva casa o per la teva empresa).<\/p>\n<p><a href=\"tel:+34000000000\">900850000<\/a><br \/>\n<strong>Horari: <\/strong>Dilluns a Divendres de 08:00h a 21:00h<\/p>\n<p>&nbsp;<\/p>\n<p><span>Tamb\u00e9 t&#8217;oferim la possibilitat que ens deixis un missatge en<a href=\"https:\/\/www.factorenergia.com\/ca\/empreses\/contacte\/\"> el formulari de contacte<\/a> amb tu n\u00famero de tel\u00e8fon, la teva consulta i quan vols que et cridem.<\/span><\/p>\n<h3>Email<\/h3>\n<p>Si ho prefereixes per escrit pots enviar-nos un correu electr\u00f2nic amb la teva consulta i els nostres especialistes t&#8217;informaran amb tot detall.<\/p>\n<p><a href=\"mailto:cuenta@gmail.com\">contratacion@factorenergia.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>En <strong>Factornergia<\/strong> estem compromesos a brindar el millor servei possible. No ho dubtis m\u00e9s i contacta amb nosaltres en el canal de comunicaci\u00f3 que prefereixis. Estarem encantats de poder ajudar-te en el que necessitis.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Els nostres clients s\u00f3n la nostra prioritat Factorenergia \u00e9s la teva comercialitzadora d&#8217;electricitat i gas natural que opera donis de 1999. &nbsp; El nostre objectiu \u00e9s oferir un servei d&#8217;atenci\u00f3 al client de qualitat, els quals ens avalen m\u00e9s de 20 anys d&#8217;activitat. El nostre servei d&#8217;atenci\u00f3 telef\u00f2nica i via email es divideix en: Clients [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[131],"tags":[],"acf":{"fecha_de_la_entrada":"20230718","imagen_portada":23821,"categoria_blog":null,"tipo_de_distribuidora":null,"tiempo_lectura":"","banner_bool":false,"titulo_banner":"","texto_banner":"","texto_boton_banner":"","url_boton_banner":"","post_relacionados":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Canals d&#039;atenci\u00f3 al client de Factorenergia | factorenergia<\/title>\n<meta name=\"description\" content=\"Contacta amb Factorenergia de manera gratu\u00efta en cas que siguis client i tamb\u00e9 per als que encara no s\u00f3n clients. 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