{"id":8780,"date":"2020-03-11T16:45:50","date_gmt":"2020-03-11T14:45:50","guid":{"rendered":"https:\/\/www.factorenergia.com\/ca\/?page_id=8780"},"modified":"2024-07-16T09:03:26","modified_gmt":"2024-07-16T07:03:26","slug":"reclamacions","status":"publish","type":"page","link":"https:\/\/www.factorenergia.com\/ca\/reclamacions\/","title":{"rendered":"Reclamacions"},"content":{"rendered":"<p>En primera inst\u00e0ncia, per a presentar una reclamaci\u00f3 haur\u00e0 de dirigir-se al servei d&#8217;atenci\u00f3 al client de FACTOR ENERGIA. Concretament, pot dirigir la seva reclamaci\u00f3 a l&#8217;email:<\/p>\n<h5>Consultes o sol\u00b7licituds:<\/h5>\n<p><a class=\"simple-page-link\" href=\"mailto:\" atcliente=\"\" factorenergia=\"\" com=\"\">atcliente@factorenergia.com<\/a> \u00b7 <a class=\"simple-page-link\" href=\"mailto:\" reclama=\"\" factorenergia=\"\" com=\"\">reclama@factorenergia.com<\/a>.<\/p>\n<h5>Facturaci\u00f3 i\/o lectures:<\/h5>\n<p><a class=\"simple-page-link\" href=\"mailto:gesfactura@factorenergia.com\">gesfactura@factorenergia.com<\/a> (per a subministraments d&#8217;electricitat) \u00b7 <a class=\"simple-page-link\" href=\"mailto:\" reclama=\"\" factorenergia=\"\" com=\"\">atc@factorenergia.com<\/a> (per a subministraments de gas).<\/p>\n<h5>Per correu postal:<\/h5>\n<p><strong>MADRID<\/strong> &#8211; c\/ Orense n\u00ba 68 9\u00ba , 28020 Madrid<br \/>\n<strong>BARCELONA<\/strong> &#8211; Av. Diagonal 575 (Edifici l\u00b4Illa) M\u00f2dul II Planta 2, Barcelona (08029)<br \/>\n<strong>Tel\u00e8fon (gratu\u00eft) d&#8217;Atenci\u00f3 al Client:<\/strong> 900 649 028<\/p>\n<h2 style=\"text-align: justify;\">Vies de soluci\u00f3 de conflictes<\/h2>\n<p style=\"text-align: justify;\">Si no est\u00e0 d&#8217;acord amb la resoluci\u00f3 de la reclamaci\u00f3 per part de FACTOR ENERGIA o amb la soluci\u00f3 proposada per aquesta, segons l&#8217;objecte i el contingut de la reclamaci\u00f3, li informem de les vies de reclamaci\u00f3 o soluci\u00f3 de conflictes que t\u00e9 al seu abast:<\/p>\n<ul>\n<li style=\"text-align: justify;\">Per reclamacions o discrep\u00e0ncies que es produeixin en relaci\u00f3 amb el contracte de subministrament a tarifa, o d&#8217;acc\u00e9s a les xarxes, o amb les <strong>facturacions<\/strong> derivades d&#8217;aquests, podr\u00e0 dirigir les seves reclamacions administratives a <a class=\"simple-page-link\" href=\"https:\/\/www.factorenergia.com\/ca\/organismes-autonomics-competents-materia-denergia\/\">l&#8217;\u00f2rgan competent en mat\u00e8ria d&#8217;energia <\/a> de la Comunitat Aut\u00f2noma corresponent (article 98 de Reial Decret 1955\/2000, d&#8217;1 de desembre, pel qual es regulen les activitats de transport, distribuci\u00f3, comercialitzaci\u00f3, subministrament i procediments d&#8217;autoritzaci\u00f3 d&#8217;instal\u00b7lacions d&#8217;energia el\u00e8ctrica).<\/li>\n<li style=\"text-align: justify;\">Resoluci\u00f3 Alternativa de Conflictes en mat\u00e8ria de <strong>Consum<\/strong>: per reclamacions en mat\u00e8ria de consum (en relaci\u00f3 a subministraments en \u00e0mbit ali\u00e8 a una activitat professional o empresarial) i que no siguin susceptibles de reclamaci\u00f3 administrativa segons el que indica el par\u00e0graf anterior, s&#8217;informa que FACTOR ENERGIA ofereix la possibilitat de solucionar la seva reclamaci\u00f3 a trav\u00e9s d&#8217;una entitat de resoluci\u00f3 alternativa de litigis en mat\u00e8ria de consum, que compleix els requisits de la Directiva 2013\/11 \/ UE del Parlament Europeu i de Consell, de 21 de maig de 2013 i en les disposicions nacionals de transposici\u00f3. Concretament, FACTOR ENERGIA est\u00e0 adherida a el Sistema Arbitral de Consum de la Junta Nacional de Consum:<br \/>\n<a href=\"https:\/\/www.consumo.gob.es\/es\/consumo\/sistemaArbitral\/organos\">https:\/\/www.consumo.gob.es\/es\/consumo\/sistemaArbitral\/organos. <\/a>Per a qualsevol dubte o aclariment, pot dirigir-se a <a href=\"mailto:notificaciones@factorenergia.com\">notificaciones@factorenergia.com<\/a>.<\/p>\n<div class=\"traductor-checkbox form-group\"><\/div>\n<p><a href=\"https:\/\/www.consumo.gob.es\/es\/consumo\/sistemaArbitral\/organos\"><\/a><\/li>\n<li style=\"text-align: justify;\">I aix\u00f2 sense perjudici de poder exercir les accions pertinents davant els \u00f2rgans jurisdiccionals competents.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>En primera inst\u00e0ncia, per a presentar una reclamaci\u00f3 haur\u00e0 de dirigir-se al servei d&#8217;atenci\u00f3 al client de FACTOR ENERGIA. Concretament, pot dirigir la seva reclamaci\u00f3 a l&#8217;email: Consultes o sol\u00b7licituds: atcliente@factorenergia.com \u00b7 reclama@factorenergia.com. Facturaci\u00f3 i\/o lectures: gesfactura@factorenergia.com (per a subministraments d&#8217;electricitat) \u00b7 atc@factorenergia.com (per a subministraments de gas). Per correu postal: MADRID &#8211; c\/ Orense [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/simple-page.php","meta":{"inline_featured_image":false,"footnotes":""},"categories":[12],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reclamacions | factorenergia<\/title>\n<meta name=\"description\" content=\"Si tens alguna reclamaci\u00f3 a fer-nos, accedeix a aquesta p\u00e0gina i mirarem de resoldre el conflicte que s&#039;hagi creat.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.factorenergia.com\/ca\/reclamacions\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Reclamacions | 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