{"id":30168,"date":"2026-02-18T10:53:37","date_gmt":"2026-02-18T08:53:37","guid":{"rendered":"https:\/\/www.factorenergia.com\/ca\/?post_type=noticias-factorenerg&#038;p=30168"},"modified":"2026-02-18T11:10:54","modified_gmt":"2026-02-18T09:10:54","slug":"nota-informativa-factorenergia-comunicacio-cnmc","status":"publish","type":"noticias-factorenerg","link":"https:\/\/www.factorenergia.com\/ca\/noticias\/nota-informativa-factorenergia-comunicacio-cnmc\/","title":{"rendered":"Nota informativa de Factorenergia sobre la comunicaci\u00f3 de la CNMC"},"content":{"rendered":"<div class=\"flex flex-col text-sm pb-25\">\n<article class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:f45c3f07-e2f2-4c6c-9012-896084d68545-15\" data-testid=\"conversation-turn-30\" data-scroll-anchor=\"true\" data-turn=\"assistant\" tabindex=\"-1\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] @w-sm\/main:[--thread-content-margin:--spacing(6)] @w-lg\/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div data-message-author-role=\"assistant\" data-message-id=\"eb3256fa-a6e4-4273-8756-10a2efb3bdd2\" dir=\"auto\" class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1\" data-message-model-slug=\"gpt-5-2\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[1px]\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"673\"><strong>Barcelona, 18 de febrer de 2026<\/strong>. Factorenergia \u00e9s una de les comercialitzadores d\u2019energia independents m\u00e9s actives del mercat espanyol, amb una s\u00f2lida traject\u00f2ria i cartera de clients. En una resoluci\u00f3 recent, la CNMC ha recollit que la companyia ha d\u2019incorporar controls addicionals en el proc\u00e9s de trucades de contractaci\u00f3, sobretot per part de tercers,<strong> sense apreciar en aquest procediment obert pel regulador motius de sanci\u00f3. Factorenergia est\u00e0 compromesa amb la transpar\u00e8ncia total en tot el proc\u00e9s de contractaci\u00f3<\/strong> amb la finalitat de consolidar bones pr\u00e0ctiques en relaci\u00f3 amb els consumidors i mant\u00e9 una pol\u00edtica de millora cont\u00ednua per blindar la qualitat del servei.<\/p>\n<p>&nbsp;<\/p>\n<p data-start=\"675\" data-end=\"904\">En els \u00faltims anys, la companyia ha experimentat <strong>un notable creixement en volum de clients i tamb\u00e9 en la seva activitat comercial<\/strong> i ha at\u00e8s de manera diligent les reclamacions rebudes per evitar qualsevol perjudici al consumidor.<\/p>\n<p>&nbsp;<\/p>\n<p data-start=\"906\" data-end=\"1719\">Aix\u00ed mateix, considera no adequat valorar de manera a\u00efllada les dades del nombre de reclamacions 112 den\u00fancies entre gener de 2023 i agost de 2025 d\u2019un total de 634, sense distingir, a m\u00e9s, entre tipus de comercialitzadores, de refer\u00e8ncia o de mercat lliure, per existir un elevat nombre de comercialitzadores de mercat lliure, amb diferents volums d\u2019energia comercialitzada, algunes de recents i altres de llarga traject\u00f2ria. Sobre una taxa de rescissions anticipades molt superior a les dels sectors el\u00e8ctric i gasista, adverteix al seu torn que la comparaci\u00f3 que es realitza pot no ser homog\u00e8nia, perqu\u00e8, tot i que es considera un termini de 90 dies, el percentatge que consta sembla coincidir amb l\u2019anual que es reflecteix en el corresponent informe de supervisi\u00f3, \u00e9s a dir, considerant un per\u00edode d\u2019un any.<\/p>\n<p>&nbsp;<\/p>\n<p data-start=\"1721\" data-end=\"1996\" data-is-last-node=\"\" data-is-only-node=\"\">Els serveis jur\u00eddics de la companyia estan analitzant la comunicaci\u00f3 realitzada per la CNMC, el seu contingut i les dades destacades, davant d\u2019un possible biaix que pot implicar un perjudici per a la comercialitzadora, amb m\u00e9s de 26 anys de traject\u00f2ria en el mercat espanyol.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"z-0 flex min-h-[46px] justify-start\"><\/div>\n<div class=\"mt-3 w-full empty:hidden\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<\/div>\n<div aria-hidden=\"true\" data-edge=\"true\" class=\"pointer-events-none h-px w-px absolute bottom-0\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Factorenergia publica una nota informativa sobre la comunicaci\u00f3 de la CNMC, en la qual es recull la incorporaci\u00f3 de controls addicionals en trucades de contractaci\u00f3 especialment per part de tercerssense apreciar motius de sanci\u00f3, i reafirma el seu comprom\u00eds amb la transpar\u00e8ncia i la millora cont\u00ednua.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","acf":{"fecha_de_la_entrada":"20260218","imagen_portada":31108,"categoria_blog":null,"tipo_de_distribuidora":null,"tiempo_lectura":"2'","banner_bool":false,"titulo_banner":"","texto_banner":"","texto_boton_banner":"","url_boton_banner":"","post_relacionados":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - 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